Front Desk Team Member (Part-Time & Full-Time)
We do things differently. As a locally owned and operated studio (hey there 👋, it's owner Cristina Wilson), my commitment to you is that every day I will wake up focused on creating a culture and environment that allows you to do the best work of your career.
As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care. Grow with us! 🚀
Responsibilities:
• Welcome clients warmly, checking them in and out with care and efficiency.
• Manage client communication across email, social media, phone, and text like a pro. We value response speed highly.
• Encourage repeat visits by prebooking appointments to ensure client retention.
• Promote and educate clients about memberships, focusing on consistently hitting sales targets.
• Deliver top-tier hospitality to ensure every client feels valued and cared for.
• Strategically book appointments to help keep our therapists’ schedules running smoothly – your ability to book efficiently directly impacts teammates’ income!
• Handle payments and kindly enforce policies like late cancellation rules.
• Solve problems with a can-do attitude and know that multitasking is part of the role.
• Pitch in with team housekeeping – if you see it, clean it!
• Be willing to step up for teammates, especially when someone’s out sick.
• Maintain a clean, tidy, and welcoming spa environment.
• Build genuine relationships with clients through outstanding customer service.
• Wear many hats – and rock them all – to support the team and clients!
Benefits:
• Full-Time Employees are eligible for health insurance through Blue Cross Blue Shield, PTO, paid parental leave, and monthly massages
• Competitive wage with frequent eligibility for performance raises
• Team Discount on all services and products at Mood House and sister brand Toccare
• Friends & family discount
• Access to team self-care days for complimentary sauna use
• Access to team discounts with local restaurant, beauty, wellness, and fitness businesses!
Requirements:
• Must have strong verbal skills, with the ability to write polished client-facing communications.
• Must thrive in a fast-paced environment and bring a positive attitude.
• Must be reliable.
• Full-Time employees must have previous spa or salon experience.
• Must have weekend availability.
How to apply:
• Email the following to careers@thisismoodhouse.com with the subject line “Front Desk Inquiry [your name]".
• Your full name and phone number.
• Your resume.
• A brief description of why Mood House might be the right fit for you.
• Your work availability for scheduling purposes.
As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care. Grow with us! 🚀
Responsibilities:
• Welcome clients warmly, checking them in and out with care and efficiency.
• Manage client communication across email, social media, phone, and text like a pro. We value response speed highly.
• Encourage repeat visits by prebooking appointments to ensure client retention.
• Promote and educate clients about memberships, focusing on consistently hitting sales targets.
• Deliver top-tier hospitality to ensure every client feels valued and cared for.
• Strategically book appointments to help keep our therapists’ schedules running smoothly – your ability to book efficiently directly impacts teammates’ income!
• Handle payments and kindly enforce policies like late cancellation rules.
• Solve problems with a can-do attitude and know that multitasking is part of the role.
• Pitch in with team housekeeping – if you see it, clean it!
• Be willing to step up for teammates, especially when someone’s out sick.
• Maintain a clean, tidy, and welcoming spa environment.
• Build genuine relationships with clients through outstanding customer service.
• Wear many hats – and rock them all – to support the team and clients!
Benefits:
• Full-Time Employees are eligible for health insurance through Blue Cross Blue Shield, PTO, paid parental leave, and monthly massages
• Competitive wage with frequent eligibility for performance raises
• Team Discount on all services and products at Mood House and sister brand Toccare
• Friends & family discount
• Access to team self-care days for complimentary sauna use
• Access to team discounts with local restaurant, beauty, wellness, and fitness businesses!
Requirements:
• Must have strong verbal skills, with the ability to write polished client-facing communications.
• Must thrive in a fast-paced environment and bring a positive attitude.
• Must be reliable.
• Full-Time employees must have previous spa or salon experience.
• Must have weekend availability.
How to apply:
• Email the following to careers@thisismoodhouse.com with the subject line “Front Desk Inquiry [your name]".
• Your full name and phone number.
• Your resume.
• A brief description of why Mood House might be the right fit for you.
• Your work availability for scheduling purposes.
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